HiF Kitchens Returns Policy

Here at Home Innovations (Fife) Limited, we place all our customers at the centre of everything we do, and we continually strive for excellence in customer satisfaction. However, in the unlikely event you consider it necessary to return any item (s) to us, then you must comply with the following guidance:

Non-Faulty Goods

If you have ordered an item (s) that is not required, you may return them to us. However, you must notify us by email at - sales@hifkitchens.co.uk

You must do so within seven days of receiving the item (s).

After that, we can arrange the return.

Please Note: Kitchen furniture, and all associated products, EGGER worktops and other made-to-measure items are NOT returnable.

These items are made exclusively for your order. For this reason, please ensure you take time and care when ordering these types of goods from our website.

If you are unsure which items are made-to-measure,

please contact us via email at - sales@hifkitchens.co.uk.

You will need to return your items to us in their original packaging, unused and perfect condition. We recommend using a reputable courier company and using their insurance policy. All costs of returning an item (s) will be the responsibility of you, the customer.

“RETURN” must be labelled in “large” writing and visible on the packaging of the returned item (s). Failure to do this may result in the delayed inspection of the item (s). Home Innovations (Fife) Limited will not be liable for the loss or damage to any item (s) that are not marked as “RETURN”. Home Innovations (Fife) Limited will not be liable for the loss or damage of any item (s) in transit back to us. The returned item (s) ownership remains with you, the customer, until you have received a refund on the returned item (s).

Inside the package with the returned item (s) must be a letter detailing your;

Name, Address, Order Number, Phone Number, Email Address and a photocopy of the Invoice that the item (s) was purchased on, along with clearly stating your reason for returning the item(s)

The signature on the Delivery Note of the returned item (s) is to indicate the receipt of the returned item (s); it does not suggest that the item (s) was received in good condition. Courier companies will not wait whilst we check returned items. We will inspect any returned item (s) within 48 hours of receipt. Any damages to the returned item(s) will be detailed by email to you.

Suppose an unwanted item (s) is returned to us in an unacceptable condition; in that case, you will be responsible for paying for the re-delivery / return of these items back to you. Refunds will be processed as soon as possible; please allow up to 30 days to appear in your account.

Home Innovations (Fife) Limited will not accept the return of any item (s) used by and or damage by the customer.

Please note: we reserve the right to charge a reasonable restocking fee to cover our loses; costs vary depending on item/s purchased, typically between 20-40%

Faulty Goods

Any item (s) found to have a manufacturer’s defect/fault must be notified to us within seven days of delivery.

We will either organize for the relevant manufacturer to send out an engineer or have a direct replacement sent out to you in such an event. This will be determined on a case-by-case basis.

Home Innovations (Fife) Limited consider this to be the quickest method of resolving any manufacturing issues.

All goods supplied by Home Innovations (Fife) Limited come with a 12-24 months Manufacturer’s Guarantee (dependent on the manufacturer).

If your item (s) develop a fault during this 12-24 month guarantee period, please inform us by email or post as soon as possible. Most manufacturers have a Customer Service Engineer who can visit and view the fitted goods, carry out an inspection and take appropriate action to rectify the issue. Please do not remove any goods with a suspected manufacturing fault, as this may void your guarantee.

All appliances come with their “new owner’s” guarantee forms, which must be completed and returned to the manufacturer within 14 days of receipt of goods for registration purposes.

In the unlikely event of any item or appliance supplied by Home Innovations (Fife) Limited develops a fault. The issue can usually be resolved quicker by contacting the manufacturer directly, as both parties can agree a suitable time for the Customer Service Engineer to call.