HiF Kitchens Returns Policy
Here at Home Innovations (Fife) Limited we place all our customers at the centre of everything we do and we continually strive for excellence in customer satisfaction. However, in the unlikely event you consider it necessary to return any item (s) to us then you must comply with the following guidance:
In the event you have ordered an item (s) that is not required, you may return them to us. However, you must notify us by email at - firstname.lastname@example.org
You must do so within 7 days of receiving the item (s).
Thereafter we can arrange the return.
Please Note: Kitchen furniture, and all associated products, EGGER worktops and other made-to-measure items are NOT returnable.
These items are made exclusively for your order. For this reason, please ensure you take time and care when ordering these types of goods from our website.
If you are unsure which items are made-to-measure,
please contact us via email at - email@example.com.
Items must be returned to us in their original packaging, unused and perfect condition. We recommend using a reputable courier company and using their insurance policy. All costs of returning an item (s) will be the responsibility of you the customer.
“RETURN” must be labelled in “large” writing and visible on the packaging of the returned item (s). Failure to do this may result in the delayed inspection of the item (s). Home Innovations (Fife) Limited will not be liable for the loss or damage of any item (s) that is not marked as “RETURN”. Home Innovations (Fife) Limited will not be liable for the loss or damage of any item (s) in transit back to us. The ownership of the returned item (s) remains with you the customer until you have received a refund on the returned item (s).
Inside the package with the returned item (s) must be a letter detailing your;
Name, Address, Order Number, Phone Number, Email Address and a photocopy of the Invoice that the item (s) was purchased on, along with your reason for returning the item (s) clearly stated.
The signature on the Delivery Note of the returned item (s) is to indicate the receipt of the returned item (s); it does not indicate that the item (s) was received in good condition. Courier companies will not wait whilst we check returned items. We will inspect any returned item (s) within 48 hours of receipt. Any damages to the returned item(s) will be detailed by email to you.
If an unwanted item (s) is returned to us in an unacceptable condition, it will be the responsibility of you to pay for the re-delivery / return of these items back to you. Refunds will be processed as soon as possible but please allow up to 30 days for it to appear in your account.
Home Innovations (Fife) Limited will not accept the return of any item (s) which has been used by and/or damage by the customer.
Please note: we reserve the right to charge a reasonable re-stocking fee to cover our loses, fees vary dependant on item/s purchased, typically between 20-40%
Any item (s) found to have a manufacturer’s defect/fault must be notified to us within 7 days of delivery.
In such an event, we will either organize for the relevant manufacturer to send out an engineer or have a direct replacement sent out to you. This will be determined on a case-by-case basis.
Home Innovations (Fife) Limited consider this to be the quickest method of resolving any manufacturing issues.
All goods supplied by Home Innovations (Fife) Limited come with a 12-24 months Manufacturer’s Guarantee (dependent on the manufacturer).
If your item (s) develop a fault during this 12-24 month guarantee period, please inform us by email or post as soon as possible. Most manufacturers have a Customer Service Engineer who that can visit and view the fitted goods, carry out an inspection and take appropriate action to rectify the issue. Please do not remove any goods that have a suspected manufacturing fault as this may void your guarantee.
All appliances come with their “new owner’s” guarantee forms, which must be completed and returned to the manufacturer within 14 days of receipt of goods for registration purposes.
In the unlikely event of any item or appliance supplied by Home Innovations (Fife) Limited develops a fault, the issue can normally be resolved quicker by contacting the manufacturer directly, as both parties can agree a suitable time for the Customer Service Engineer to call.